Last Updated: June 2026

At LILYEE, customer satisfaction is important to us. Refunds are processed in accordance with the policy outlined below.

Return Eligibility

To be eligible for a refund:

  • The return request must be raised within 7 days of delivery
  • The item must be unused, unwashed, and unaltered
  • Original tags and packaging must be intact
  • The product must successfully pass quality inspection upon arrival at our warehouse

Products that fail quality inspection will not be eligible for a refund and may be returned to the customer.

Return Handling Fee

A flat ₹99 handling fee per order will be deducted from the refund amount.

This fee covers reverse logistics, quality inspection, and processing charges.

Refunds for Prepaid Orders

Refunds for prepaid orders will be credited to the original payment method used during checkout.

Once approved, refunds are generally initiated within 48 hours and may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Refunds for Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be issued through:

  • Store credit
  • Gift card
  • UPI transfer
  • Bank transfer

The refund method will be determined by LILYEE at its sole discretion.

Non-Refundable Charges

The following charges are non-refundable:

  • Original shipping charges
  • COD handling charges
  • Express delivery charges, where applicable

Cancellation Policy

Orders may only be cancelled before dispatch.

Once an order has been dispatched, it cannot be cancelled.

Approved cancellations may be refunded to the original payment method or issued as store credit.

Non-Refundable Products

Refunds are not available for:

  • Clearance or final sale products
  • Products discounted by 50% or more
  • Free gifts and promotional items
  • Certain promotional campaign purchases
  • Hygiene-sensitive products, where applicable

Damaged or Incorrect Products

If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery.

After verification, LILYEE may offer:

  • A replacement
  • Store credit
  • A full refund, where applicable

Processing Timelines

  • Return request window: 7 days from delivery
  • Return processing: 5–7 business days after receipt and quality inspection
  • Refund initiation: Within 48 hours of approval
  • Bank processing time: Typically 5–10 business days

Limitation of Liability

LILYEE reserves the right to refuse refunds where products do not comply with the conditions outlined in this policy.

The company’s decision regarding quality inspection and refund eligibility shall be final.

By placing an order on our website, you agree to this Refund Policy.

Contact Us

For any questions, contact us at:

Email: support@lilyee.in
Phone: +91-8050682757