Last Updated: June 2026

At LILYEE (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Mobile phone number
  • Shipping and billing address
  • Account login information
  • Payment-related information
  • Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Referral sources
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify and authenticate transactions
  • Arrange shipping and delivery
  • Provide customer support
  • Send order confirmations and tracking updates
  • Improve our products, website, and services
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations
  • Send promotional and marketing communications, where permitted

3. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

LILYEE does not store your complete credit card, debit card, UPI PIN, net banking credentials, or other sensitive payment information on its servers.

Payment transactions are processed through secure, encrypted payment gateways.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties including:

  • Payment service providers
  • Shipping and logistics partners
  • Customer support providers
  • Website analytics providers
  • Marketing and advertising partners
  • Government authorities when legally required

All service providers are expected to maintain appropriate security and confidentiality measures.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Enable website functionality
  • Analyze website traffic
  • Improve user experience
  • Deliver relevant advertisements

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Marketing Communications

With your consent, we may send promotional emails, SMS messages, WhatsApp messages, or other communications regarding products, offers, and updates.

You may unsubscribe or opt out at any time using the unsubscribe link provided or by contacting us.

7. Data Security

We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request details regarding how your information is used

To exercise these rights, please contact us using the information provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites independently.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Email: support@lilyee.in
Phone: +918050682757
Karnataka, India