Last Updated: June 2026
At LILYEE, we want you to feel comfortable and confident in every piece you wear. If something isn’t right, we’re here to help.
Return & Exchange Window
Return or exchange requests must be raised within 7 days of delivery.
To initiate a request, please visit:
1-Time Free Exchange
We offer one complimentary size or product exchange per order.
Please refer to our size guide carefully before placing your order.
Each item is eligible for exchange only once.
Exchange Eligibility
To qualify for an exchange, the item must:
- Be unused, unwashed, and unaltered
- Have all original tags attached
- Be returned in its original packaging
- Be free from stains, perfume, deodorant marks, damage, or signs of wear
All exchanged products are subject to a quality inspection upon receipt.
Products that do not pass quality inspection may be returned to the customer.
Product Availability
Exchanges are subject to stock availability.
If the requested size, colour, or product is unavailable, LILYEE may offer:
- Store credit equal to the product value, or
- An alternate product of similar value
Reverse Pickup
Serviceable Areas
Where reverse pickup service is available, LILYEE will arrange pickup from your address.
Non-Serviceable Areas
If reverse pickup is unavailable, customers may be required to self-ship the product through a reliable courier partner.
Customers are advised to retain courier receipts and tracking information until the process is completed.
LILYEE is not responsible for loss or damage caused during transit by third-party courier services chosen by the customer.
Pickup Attempts
Up to two pickup attempts may be made.
Failure to hand over the package during scheduled pickups may result in cancellation of the exchange request.
Damaged, Defective, Missing or Incorrect Products
If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery.
Please share:
- Clear photos of the product
- Photos of the outer packaging
- An unboxing video (recommended)
Once verified, we may arrange a replacement, exchange, or store credit as appropriate.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Clearance or final sale products
- Products purchased during select promotional events
- Products discounted by 50% or more
- Free gifts and promotional items
- Hygiene-sensitive products, where applicable
Certain sale items may be eligible only for size exchange, subject to stock availability.
Processing Timelines
- Exchange request window: Within 7 days of delivery
- Pickup scheduling: Within 24–48 hours of approval
- Exchange processing: 7–10 business days after successful quality inspection
Important Notes
- Items showing signs of wear, washing, alteration, staining, or fragrance will not qualify for exchange.
- Products must reach our warehouse before any exchange can be processed.
- LILYEE reserves the right to reject requests that do not meet the conditions outlined in this policy.
By placing an order on our website, you agree to this Returns & Exchanges Policy.
Need Help?
For any return, exchange, or refund-related queries, contact us at:
Email: hello@lilyee.in
Phone: +91 8050682757
Karnataka, India