Questions?
We’re Here to Help.
Find answers about sizing, orders, shipping, returns, exchanges, product care, and shopping with LILYEE. We’re committed to making your experience simple, transparent, and worry-free.
Shopping & Sizing
How do I choose the right size?
Every product page includes a detailed size guide to help you choose the best fit. Our modest activewear is designed with a relaxed silhouette for everyday comfort and movement. If you’re between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Are LILYEE products true to size?
Yes. Our garments follow standard sizing while offering a comfortable, modest fit. We recommend selecting your usual size unless otherwise mentioned on the product page.
Will sold-out products be restocked?
Popular styles may be restocked depending on demand. Limited edition collections may not return once sold out. Follow us or subscribe to our newsletter for restock updates.
Can I modify my order after placing it?
If your order has not been dispatched, we’ll do our best to help update your shipping address or order details. Please contact us as soon as possible.
Orders
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also check your order status from your LILYEE account.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellations are no longer possible.
Do I need an account to place an order?
No. You can check out as a guest. However, creating an account allows you to track orders, manage addresses, and enjoy a faster checkout experience.
Shipping
How long does delivery take?
Orders are typically dispatched within 1–2 business days. Delivery across India usually takes between 2–7 business days depending on your location.
Do you offer free shipping?
Free shipping may be available on eligible orders during promotions or above a specified order value. Any applicable shipping offers are shown during checkout.
Returns & Exchange
What is your exchange policy?
Eligible products can be exchanged within 7 days of delivery if they are unused, unwashed, and returned with all original tags and packaging intact. Exchange requests are subject to stock availability.
Can I return my order?
Returns are accepted only for damaged, defective, or incorrect products received. Please contact us within 48 hours of delivery if you experience any issue with your order.
When will I receive my refund?
Once your returned item has been inspected and approved, refunds are processed within 5–7 business days using your original payment method.
Product care
How should I wash my activewear?
Machine wash in cold water with similar colours. Avoid bleach and fabric softeners. Line dry or tumble dry on low heat to maintain fabric performance and colour.
Are the colours exactly the same as shown online?
We work hard to display colours accurately. However, slight variations may occur depending on your screen settings and lighting conditions.
What fabrics does LILYEE use?
Our collection includes carefully selected premium cotton-rich and performance fabrics designed for comfort, breathability, and everyday movement. Fabric composition is listed on each product page.
Still Have Questions?
We’re always happy to help. If you couldn’t find the answer you were looking for, our team is just a message away. We’ll do our best to respond as quickly as possible.
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